FAQ

FAQ Section for MAISON OBERGINE

1. What is MAISON OBERGINE? MAISON OBERGINE is a thoughtfully curated jewelry brand that celebrates the beauty of meaningful design, heritage, and attention to detail. Our pieces draw inspiration from the rich cultural tapestry of the Levant, infusing each design with stories and traditions that transcend time. We aim to create more than just jewelry; we craft wearable art that connects you to history and heritage.

2. How do I make a purchase on your website? To purchase an item, browse our collection and select your desired piece. Click on the product for more details, choose any applicable options (such as size or customization), and add it to your cart. Proceed to checkout and follow the prompts to enter your payment and shipping information.

3. What payment methods do you accept? We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

4. Do you ship internationally? Yes, we ship worldwide. Shipping costs and delivery times vary by location. Please refer to our shipping policy page for more detailed information.

5. What is your return and exchange policy? We accept returns and exchanges within 30 days of purchase, provided the items are unused, in their original packaging, and accompanied by a receipt. For further details, visit our Returns & Exchanges page.

6. How do I contact customer service? You can reach our customer service team by email at maisonobergine@outlook.com or through our online contact form on the website & on on our insta page @maisono_obergine.ca. We’re here to help and typically respond within 24-48 hours.

7. Do you offer gift wrapping? Currently, we do not offer gift-wrapping services. However, we are working on adding this option in the future. We appreciate your understanding.

8. Can I track my order? We will follow up with the appropriate shipping service to confirm the tracking options available. Please check back for updates or contact customer service for assistance.

9. How do your collections work? At MAISON OBERGINE, our collections are released through exclusive pre-order drops. This approach allows us to maintain the highest level of craftsmanship and attention to detail, ensuring that each piece is made with care and precision. Keep an eye on our website and subscribe to our newsletter to stay informed about upcoming pre-order releases.